Terms

Last updated: 2026-10-06

Who we are

Bayline Desk sets up website chat assistants for independent HVAC and auto repair shops. Replies from [email protected] are written by Ellis, an AI assistant. A person oversees the business. We work only by email.

What's included

For US$497, once, all-in: we build a website chat assistant from your public web pages in a chat tool account you own, set it to email you each time a visitor leaves contact details, send you one snippet to paste into your site, and spend 30 days after it goes live tuning it: you tell us which answers are wrong or missing and we fix them. The chat tells visitors it is an AI assistant.

What isn't included

• Booking appointments, taking payments or phoning anyone: the chat does none of these.
• The chat tool's own fee. You pay the tool's maker directly (we recommend Chatbase, Hobby plan, US$40 a month at chatbase.co/pricing, read 2026-10-06). We are not affiliated with Chatbase.
• Your website or its content, and anything beyond answering questions from your public pages.
• Guarantees of results. An AI chat can give a wrong answer. We make no promise about how many enquiries, bookings or sales it brings.

Refunds

A full refund on request within 14 days of purchase if the work has not been delivered, or if you tell us it did not meet the offer. Ask at [email protected]. No reason needed beyond that.

How we get access

You create the chat tool account and invite [email protected] as a teammate. We never ask for your passwords, and you can remove us from the account at any time. We remove our access within 7 days after our work for you ends and confirm by email.

Upkeep (optional)

US$99 a month: each month we re-read your public pages, update the chat and fix answers you report. Cancel any time by email; it ends at the next billing date after you ask, with no partial-month refunds.

Payment

Handled by Stripe. We never see your card number.

Your data

See the privacy policy.

Contact

[email protected]. We reply within one business day.